Cancellation & Refund Policy
Effective Date: October 17, 2025
At HRK Exim, we strive to provide the best service and customer experience. This policy explains the rules for cancellations, returns, and refunds for orders placed on our website hrkexim.in.
1. Order Cancellation
- Orders can be canceled within 24 hours of placing them.
- To cancel an order, please contact us at info@hrkexim.in or call [Insert Phone Number].
- Once an order is shipped, it cannot be canceled.
2. Returns
- Returns are accepted only for damaged, defective, or incorrect items.
- Customers must notify us within 7 days of receiving the product.
- Items must be returned in their original condition and packaging.
3. Refunds
- Once we receive and inspect the returned item, the refund will be processed within 7–10 business days.
- Refunds will be issued to the original mode of payment used during purchase.
- Shipping or delivery charges are non-refundable.
4. Exchanges
- Exchanges are allowed only for size or color variants of the same product, subject to availability.
- Contact us within 7 days of delivery to request an exchange.
5. Non-Refundable Items
- Products that have been used, altered, or damaged by the customer are not eligible for a refund.
- Gift cards and downloadable products are non-refundable.
6. Contact Us
For any questions or concerns regarding cancellations, returns, or refunds, please contact us at:
Email: info@hrkexim.in
Phone: [Insert Phone Number]
Address: [Insert Physical Address]